Tidhar Group
Service Excellence
Tidhar’s corporate service culture grew from a combination of its beliefs as laid out in the Group’s Philosophy combined with its management and implementation capabilities that guarantee a quality product on schedule
Tidhar believes that fulfilling promises creates trust in its customers and that maintaining trust over time leads to customer loyalty. The result is continued customer relations in the form of repeated work orders or for the purchase of another apartment.
The customer is the cornerstone of Tidhar’s strength and the foundation of its growing reputation and sales. Therefore the Group’s service concept is designed to provide its customers with:
Top Quality Product
Tidhar provides each customer with a quality product that perfectly matches and maximizes their precise requirements. This results in:
The Purchaser – Receives a quality, defect-free apartment
The Builder/Supplier – Completes work on schedule and receives timely payments
The Employee – Works in an optimized workplace at an Employer of Choice
Peace of Mind
Tidhar provides customers with peace of mind by projecting a reliable Group that produces quality products on time to customers. Customers gain confidence by dealing with a Group that displays financial robustness, superior execution capabilities, goodwill, the best intentions and a commitment to meet all of its obligations.
Service Experience
Tidhar believes that satisfied employees promote a successful process. A smile, a little happiness at work goes a long way to creating pleasant relations among employees and between employees and customers. Tidhar aims to create a personal relationship with each individual customer from the day an asset is purchased until many years after possession of the asset. This underlying principle results in a unique, positive service experience that is unequalled in the sector.
Pampered Customers
Tidhar regards each customer as “a unique individual” and we relate to each accordingly. Any issue or problem that arises during our relationship is dealt with and documented in advanced information systems for the purpose of monitoring and control. Tidhar also conducts several surveys at various stages of the process to measure customer satisfaction with the quality of service received from Tidhar professionals for the purpose of learning lessons and, ultimately, for improving performance.
