Our customer service is designed to make the 'journey' to your new apartment as easy and comfortable as possible, providing you maximum peace of mind and a sense of security throughout the entire process.
Unlike most real estate companies, which have external sales and marketing systems, Tidhar's is in-house and comprised of Tidhar employees. It accompanies you throughout the entire process: from the purchase of the apartment, through occupancy and even years later.
Accompaniment by Accounting Department
Tidhar offers you a dedicated accounting representative, who provides solutions to any financial issue. Our representatives will assist you at every stage of the process, including account status updates, a check list for your apartment, and any additional information you need along the way.
Our planning and service coordinator accompanies you personally throughout the construction process to ensure that the apartment you purchased is built and designed according to your needs. Your personal coordinator helps to fulfill your requests for changes and adjustments, selection of finishing materials, etc.
Tidhar is the only company in the Israeli construction industry that uses advanced information modeling technology (BIM) through planning, execution and finishing. These technologies enable us to meet deadlines while providing you with a high quality apartment, and even offer s a virtual tour using 3D Oculus glasses.
Our unique engineering quality control system accompanies planning and construction from A to Z to ensure complete compliance with all standards required by law, as well as Tidhar's high quality standards.
Each and every process is carried out and monitored on a regular basis by a dedicated quality controller. Every apartment is supervised from day one till it is delivered to the customer after passing strict quality control and complying with all requirements dictated by the Israeli Construction Standards, and most important - Tidhar Standards.
Construction and Delivery on Time
Execution is one of Tidhar's core capabilities. The Group's Execution Division is the largest and most qualified residential construction company in Israel.
We build for the Group and also for leading developers, but in any case, we see ourselves fully responsible for quality, customer satisfaction, and delivering the project according to schedule.
Verification and Warranty
Tidhar is committed to quality and excellence in all areas of activity and invests considerable resources to provide you with a perfect, clean and ready-to-live-in apartment.
Tidhar has a large and professional warranty layout, which accompanies each customer from the day the apartment was handed over until many years after occupancy. Each apartment we build is delivered only after passing strict quality control to determine it meets our high standards. In addition, in the first years after occupancy, our people are available 24-7 to deal with any problem and / or fault discovered in the apartment, in accordance with the type and urgency of the problem, so our customers enjoy confidence and peace of mind.
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